Support

For a question or a problem with Fieldwerk, email support@fieldwerk.ai. Many answers are also in this help centre, and if your AI assistant is connected to Fieldwerk it can look them up for you.

Ask your AI to look it up

Your AI can read every page of this help centre and the descriptions of Fieldwerk's tools, which explain how each one works and what it can and can't do. AI tools find the full list of pages at help.fieldwerk.ai/llms.txt, and every page has a Markdown copy they can read.

This prompt only reads and explains. It doesn't change anything in your workspace.

Try this with your AI assistant

I have a question about Fieldwerk. Read the Fieldwerk help centre at https://help.fieldwerk.ai/llms.txt and the descriptions of your Fieldwerk tools, and use them to answer my question or work out what's going wrong. Only read and explain: don't create, change, share or delete anything. Ask me what my question is first, and tell me which help pages you used.

Open in Claude Open in ChatGPT

If you're not sure what to ask, try this. Your AI asks Fieldwerk for guidance that fits where you are.

Try this with your AI assistant

Help me get started with Fieldwerk.

Open in Claude Open in ChatGPT

Not connected yet? See Connect Claude to Fieldwerk, Connect ChatGPT to Fieldwerk or Connect other AI tools to Fieldwerk. The full list of tools is at fieldwerk.ai/connect/tools.

Email support

Email support@fieldwerk.ai. It helps to include:

your workspace's name;
a link to the memo, collection or file it's about;
what you did, what you expected, and what happened instead;
a screenshot or screen recording, if it shows the problem;
whether you were in a browser (and which one), the Mac app, or an AI tool.

Let support see your account

If it would help us to see what you see, you can let the Fieldwerk support team view your account for a set time. It stays off unless you turn it on.

Open Personal settings and go to Support access.
Choose how long to allow: 1 hour, 8 hours or 24 hours.

Access turns itself off when the time is up. To end it sooner, click Turn off.

Billing questions

Plans, prices and how seats are counted are on Choose a plan and manage billing, and current prices are on fieldwerk.ai/pricing.

A workspace's owner manages its billing. Open Workspace settings, go to Billing, and click Manage billing on the Plan card to update your card, see invoices or cancel.

Privacy and your data

To ask for a copy of the data we hold about you, or for us to act on it for you, email privacy@fieldwerk.ai. Our Privacy Policy explains what we collect, why, and how we respond to requests.

You can delete your own account, or a workspace you own; see Delete your account or workspace.

Report a security problem

Email security@fieldwerk.ai. Tell us what you found, where, and the steps to reproduce it. Our responsible disclosure page sets out the ground rules.

How we protect your content is on our Trust page and in How Fieldwerk protects your content.

Terms, privacy and pricing

This help centre is a general guide; see About this help site.